Description
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart
The Project Management Office (PMO) within the Sales Office and Business Transformation function serves as a centralized capability responsible for enabling disciplined execution of strategic, operational, and process transformation initiatives at Ingram Micro. The PMO provides the structure, governance, and standards required to translate business priorities—particularly those impacting sales execution, customer experience, and revenue-related processes—into consistently delivered outcomes.
The PMO acts as a bridge between strategy and execution, ensuring initiatives are aligned with Ingram Micro’s global operating model, business transformation roadmap, and control environment. Through standardized methodologies, clear governance, and performance visibility, the PMO drives predictability, accountability, and scalability across change initiatives.
In the context of business transformation, the PMO:
Enables execution of sales and process transformation initiatives through structured project delivery
Establishes governance, controls, and transparency across cross-functional programs
Supports standardization, simplification, and adoption of improved processes
Ensures risks, dependencies, and impacts are actively managed
Provides leadership with clear visibility into progress, outcomes, and value realization
Within the Sales Office, the PMO plays a critical role in supporting go-to-market execution by governing projects that improve sales operations, workflow efficiency, and customer-facing processes—ensuring changes are delivered sustainably and embedded into business-as-usual operations.
Role Summary
The Manager - Project Management is responsible for managing moderate to complex, process-driven projects within Ingram Micro’s PMO framework. The role supports business process initiatives that impact customer-facing and revenue-related functions, ensuring consistency, efficiency, governance, and alignment with Ingram Micro’s global operating model.
This role applies general professional project management expertise to drive structured execution of initiatives involving multiple stakeholders across business, operations, finance, and technology teams. The position operates with increasing autonomy, with work reviewed for quality of judgment, adherence to standards, and achievement of outcomes.
Key Responsibilities
Project Planning & Delivery
Manage end-to-end delivery of projects focused on business process improvement, standardization, and implementation
Define project scope, objectives, milestones, deliverables, and success criteria in alignment with PMO standards
Develop, maintain, and track detailed project plans, schedules, and dependencies
Ensure projects are delivered on time, within scope, and within approved constraints
Process-Focused Initiatives
Lead projects related to transactional, operational, and workflow-based processes that support Ingram Micro’s go-to-market execution
Support initiatives across areas such as:
Process optimization and simplification
Policy and governance implementation
Workflow automation and system-related process changes
Analyze current-state processes and support the design and rollout of improved target-state processes
PMO Governance & Standards
Execute projects in alignment with Ingram Micro’s PMO methodology, governance, and reporting requirements
Maintain project documentation including charters, RAID logs, status reports, and closure artifacts
Ensure compliance with internal controls, policies, and audit requirements related to process execution
Stakeholder & Cross-Functional Collaboration
Partner with stakeholders across business, finance, operations, and technology teams
Facilitate workshops, review sessions, and project forums to drive alignment and decision-making
Communicate project status, risks, and dependencies clearly to varied stakeholder groups
Risk, Issue & Change Management
Proactively identify, assess, and manage project risks and issues
Develop mitigation and contingency plans and escalate where appropriate
Manage change requests, ensuring impacts to scope, schedule, and outcomes are evaluated and approved
Metrics, Reporting & Continuous Improvement
Track delivery metrics and process-related KPIs to measure project effectiveness
Support adoption and stabilization of implemented changes
Contribute to post-project reviews and lessons learned to improve PMO practices
Decision-Making & Complexity
Independently manages moderate-complexity projects impacting multiple functions
Applies sound judgment within established PMO and organizational frameworks
Balances competing priorities across concurrent initiatives
Escalates high-impact risks, decisions, or dependencies appropriately
Skills & Competencies
Professional Skills
Project management fundamentals (planning, execution, monitoring, closure)
Process analysis and improvement
Risk and issue management
Stakeholder communication and facilitation
Structured problem-solving
Tools & Systems Knowledge
Working understanding of enterprise systems and analytics tools (e.g., SAP or equivalent ERP platforms, Power BI or similar BI tools, CRM and workflow systems) to interpret data, review dashboards and reports, assess process impacts, and support informed project governance and decision-making.
Behavioral Competencies
Strong ownership and accountability
Ability to work effectively in a matrixed, global organization
Clear, concise communication
Detail-oriented with a results-driven mindset
Adaptable to changing priorities
Qualifications & Experience
Bachelor’s degree or equivalent professional experience
5-7 + years of experience in project management, PMO, or process-focused roles
Experience managing cross-functional initiatives in a structured governance environment
Preferred Qualifications
Experience in large, global, or matrixed organizations (distribution or technology industry exposure is advantageous)
Familiarity with enterprise systems and process-driven environments
Understanding of Project Management Basic Fundamentals & Concepts. Lean Six Sigma, Waterfall and Agile Methodologies
Preferred experience working with workflow, CRM, ERP, or related business platforms
