Skip to main content
a group of people sitting at a table Job Detail Overlay

Senior Platform Engineer

Share

Senior Platform Engineer

Description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Role Overview

The Senior Platform Engineer is responsible for continuously operating, managing, improving and supporting Ingram Micro marketplace and Xvantage platforms. The role maintains highly available, scalable, reliable and secure platform operations while ensuring smooth configuration, integration, deployment readiness, validation of platform changes and rapid resolution of production issues.

This role is intentionally hands-on and technical. It combines platform operations, automation, troubleshooting, deployment support, observability, customer-impact analysis and cross-functional coordination with Product, Engineering, Operations and Support teams.

Key Responsibilities

  • Operate and monitor platform components, configurations, permissions, product/catalogue settings and operational workflows to ensure platform stability and business readiness.

  • Support product deployments and platform updates by preparing environments, validating implemented changes, documenting deployment steps and confirming production readiness.

  • Investigate and resolve complex platform issues reported by internal stakeholders, customers, vendors or support teams, including API, data, configuration, catalogue, billing and integration-related incidents.

  • Develop, execute and maintain automation tools, scripts and operational checks that reduce manual effort, improve accuracy and increase repeatability across environments.

  • Partner with Product, Engineering, SRE, DevOps, Support and Operations teams to test, roll out and improve platform features, modules and operational capabilities.

  • Improve monitoring, alerts, dashboards and health checks across systems, including reliability, availability, performance, data quality and customer-impact signals.

  • Create and maintain deployment, configuration, troubleshooting, process and support documentation, including runbooks and operational playbooks.

  • Identify recurring issues, operational friction and platform gaps; propose improvements and help operationalize fixes once implemented.

  • Support hypercare, production readiness, incident resolution and post-implementation stabilization for major platform releases and vendor/customer launches.

Required Experience & Skills

Area Requirement

Experience: 5+ years in platform operations, technical support, SaaS operations, cloud operations, marketplace operations or equivalent technical environment.

Technical Core

Python or scripting experience; REST APIs; SQL; PostgreSQL, Oracle or similar database exposure; production troubleshooting.

Platform / Cloud

Experience with cloud infrastructure, Kubernetes, Azure, AWS, GCP or comparable infrastructure preferred.

Operations

Incident handling, monitoring, deployment validation, runbooks, SOPs, configuration management and support readiness.

Communication

Clear written and verbal English; ability to explain technical issues to support, engineering, product and business stakeholders.

Success Metrics

  • Improved platform stability, reduced recurring incidents and stronger operational readiness for releases and launches.

  • Reduced manual effort through automation, scripting and repeatable operational controls.

  • Improved MTTR for platform-impacting technical issues and stronger root-cause documentation.

  • Higher quality of runbooks, deployment documentation, monitoring coverage and support readiness materials.

  • Better collaboration with Product and Engineering on operational defects, feature gaps and platform improvements.

Other Information:

Work Schedule: EMEA Shift

Work Setup: Hybrid (10x a month RTO)

a group of people on a stage raising glasses

Our Culture makes Ingram Micro a Great Place to Work ®

Ingram Micro Philippines stands as a beacon of excellence in the corporate landscape, celebrated as a Great Place to Work® for five consecutive years. This isn't just a title; it's a testament to our vibrant culture rooted in trust, inclusion, performance, and innovation. Here, we don't just work; we thrive together in an environment that values every voice and nurtures every talent.

Learn more about Ingram Micro in The Philippines

We are #OneIngramMicro

Our People are the threads in the rich tapestry of cultures and ideas that define us, showcasing the power of diversity.

Ingram Micro's culture of recognition fosters pride in the value each employee contributes to business success. Employees are not just productivity numbers, but valued for their skills and collaboration. Employee resource groups allow for free expression and shared purpose, highlighting the importance of employee satisfaction. Outside of work, employees find joy in new hobbies, travel, and meeting people with diverse perspectives. Most importantly, employees are present in the lives of those who matter most. Ingram Micro is truly a great place to work.

Jasmin C. Dela Vega Supervisor, Sales Operations
a person smiling at the camera

As someone who has been in the BPO industry for several years, I can confidently say that my career growth has been significantly supported by the team at Ingram Micro. They have provided me with ample opportunities to develop my skills and have constantly encouraged me to push myself beyond my limits. Additionally, the company culture is one that fosters creativity, collaboration, and innovation, making it an ideal workplace for employees looking to excel in their careers.

Brian Gerald Go Consultant, Global Reporting & Data Analytics
a person in a suit

Ingram Micro stands out for more than just its generous perks, recreational activities, and benefits. The company's care for employees' financial, mental, physical, and emotional needs through various platforms is remarkable. They provide a feeling of being part of an organization even after college, supporting employees as individuals with lives outside work. Ingram Micro invests in learning and development, helping employees achieve professional growth while aiding the company's success. This focus on employee well-being and growth drives productivity and fosters long-term commitment. Ingram Micro is truly great.

Emman Tatunay Professional, Sales Operations
a person smiling at the camera

Working for more than a decade at Ingram Micro is a testament of how good a company it is in nurturing its people. I have been provided not only a professional network but also a sense of family. I had the opportunity to develop relationships and build expertise in specific areas. Such experience fosters a sense of loyalty and commitment to the company. It also opened opportunities for career growth; my journey from Sales to Project Management is by no means easy but is rich in learning and development.

Maricar Gentelizo Sr Professional, Digital Enablement
a person smiling at camera
a person in a suit

Helping businesses reach their global potential

At Ingram Micro we are dedicated to a shared set of principles that unites and guides us to better decisions and behaviors.

Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent. 

Go to our global careers page

Stay connected

Join our talent community to hear about new opportunities, events and updates from Ingram Micro.

Join the talent community