Description
At Ingram Micro, we are redefining the technology ecosystem and helping businesses realize the promise of technology. As a global leader in technology distribution and solutions, we connect the world's leading technology vendors with businesses and partners to create opportunities, accelerate growth, and drive innovation. Together, we're shaping the future of technology and helping our customers succeed in an increasingly digital world.
Our team plays a critical role in helping partners grow and succeed through industry-leading technology solutions and subscription-based offerings. By combining vendor expertise with a customer-first approach, we help partners maximize recurring revenue, strengthen customer relationships, and unlock new business opportunities. Every day, we support partners in building sustainable growth and delivering greater value to their customers.
Success at Ingram Micro is driven by our people and our values. We achieve Results through collaboration, act with Integrity in every interaction, embrace Imagination to find better ways forward, demonstrate Courage when facing challenges, take Responsibility for our commitments, and invest in Talent to support continuous growth and development. We believe diverse perspectives, inclusive teamwork, and a culture of learning help us shape tomorrow together.
About the Role
As a Customer Success Executive (Red Hat), you will serve as the trusted advisor and primary point of contact for assigned partners, helping them maximize the value of Red Hat solutions, subscriptions, and support programs. You will develop strategic relationships, drive adoption and retention, identify growth opportunities, and enable partners to build successful recurring revenue practices.
What You'll Do
- Act as the subscription business expert and primary point of contact for Red Hat solutions and programs.
- Build trusted relationships with assigned partners and deliver an exceptional customer experience.
- Develop and execute partner-specific business plans that drive retention, growth, and long-term success.
- Manage subscription renewals and proactively identify upsell and cross-sell opportunities.
- Analyze partner health, adoption trends, and business performance to uncover opportunities for improvement and growth.
- Enable partners to implement customer success best practices and adopt a "never lose a subscription" mindset.
- Collaborate with sales, vendor, and support teams to resolve issues and drive positive business outcomes.
- Increase adoption and ongoing engagement with Red Hat solutions and subscription offerings across assigned accounts.
What You'll Bring
- Experience in Customer Success, Account Management, Channel Management, Business Development, Sales, or another customer-facing role.
- Knowledge of subscription-based business models, recurring revenue environments, customer lifecycle management, or technology solutions sales.
- Understanding of the Red Hat ecosystem, open-source technologies, enterprise Linux, automation, virtualization, or hybrid IT solutions is highly desirable.
- Proven success managing customer relationships and driving retention, renewals, and revenue growth.
- Ability to develop strategic account plans and execute customer-specific growth initiatives.
- Strong analytical skills with experience monitoring business performance, adoption metrics, and customer health indicators.
- Excellent communication, presentation, stakeholder management, and relationship-building skills.
- A proactive, solution-oriented mindset with the ability to identify risks, solve problems, and influence outcomes.
Why Join Ingram Micro?
At Ingram Micro, you'll have the opportunity to build a meaningful career with a global technology leader that invests in its people, embraces innovation, and values continuous learning. You'll work alongside talented colleagues from diverse backgrounds, gain exposure to industry-leading technologies and vendors, and have access to development opportunities that help you grow professionally and personally. If you're passionate about building strong partner relationships, driving business outcomes, and helping organizations succeed through technology, we invite you to join us and Let's Shape Tomorrow together.
