Description
Ingram Micro is a global technology distributor supporting the IT sales channel through our digital platform, Ingram Micro Xvantage™. Learn more at www.ingrammicro.com.
About the Role
We're hiring a Claims Associate to support the submission, tracking, and reconciliation of vendor marketing claims. In this role, you'll work with documentation, claims portals, reporting tools, and internal teams to ensure claims are processed accurately and within established service levels. This is an excellent opportunity for someone who enjoys working with data, following structured processes, and maintaining high levels of accuracy while supporting vendor funding and claims operations.
What You'll Do
- Submit claims for low-volume and low-complexity vendors through designated vendor portals and systems
- Upload required documentation and track claim submissions through approval and completion
- Review claim-related data for completeness and accuracy, escalating discrepancies when identified
- Maintain claims trackers and update records to ensure visibility of claim status and outcomes
- Refresh and distribute predefined reports following established procedures
- Retrieve supporting documentation and run standard reports using internal systems and tools
- Follow established standard operating procedures (SOPs), submission processes, and compliance requirements
- Attach necessary approvals and documentation to support audit and control requirements
- Provide status updates on assigned claims and workload progress
- Collaborate with teammates and stakeholders to ensure timely and accurate completion of daily operational tasks
- Learn new processes, system updates, and vendor requirements as business needs evolve
Must Have Qualifications
- Bachelor's degree in Business, Finance, Accounting, Marketing, or a related field
- 2-3 years of experience in finance operations, claims operations, credit/collections or data-related work
- Basic understanding of claims submission workflows and documentation requirements
- Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP and Pivot Tables
- Good English verbal and written communication skills
- Willing to work on nightshift (US timezone) and 10 days RTO monthly (2 consecutive weeks)
- Strong attention to detail with the ability to validate and review data accurately
- Strong organizational skills and ability to manage multiple priorities and deadlines
- Ability to follow established processes, checklists, and operating procedures consistently
- Ability to learn quickly and adapt to changing processes and requirements
- Strong collaboration skills and willingness to work in a team-oriented environment
Nice to Have
- Experience working with vendor portals and claim submission platforms
- Familiarity with Micro Focus Rumba, SAP Ariba, Xvantage, Podio, ClaimIT, or similar business systems
- Experience retrieving documents and running predefined operational reports
- Exposure to finance operations, marketing claims, rebates, or vendor funding processes
- Knowledge of data reconciliation, reporting, or operational support functions
Why This Role
- Develop expertise in vendor claims, finance operations, and business process execution
- Gain hands-on experience working with global systems, reporting tools, and operational processes
- Build analytical, reporting, and data management skills in a technology-focused organization
- Work alongside experienced professionals in a supportive and collaborative team environment
- Access ongoing learning and development opportunities to support career growth
This is a summary of core responsibilities, not an exhaustive list of duties. Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
#LI-Hybrid
