Description
About us:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
About the role:
As a Solutions Architect, you’ll play a pivotal role in ensuring exceptional customer service and delivering high-quality solutions. You’ll be responsible for managing pre-sales and post-sales technical support activities, assessing customer needs, and providing expertise in terms of IBM Software and solutions.
You’ll be a great listener, able to move swiftly into the trusted advisor role and serve as a logical extension to IBM's technology team. Additionally, you’ll collaborate with various teams, including IBM and business partner sales and solutioning teams, to drive product adoption, enhancements, and innovation.
Key Responsibilities:
- Manage pre-sale and post-sale technical support activities
- Build and maintain nationwide sales and technical relationships with IBM and Partner teams
- Provide enablement support to the IBM partner community
- Provide advice to business partner teams in terms of solution design and configuration
- Assist partners with tender responses for IBM-related technologies
- Assess how IBM products can meet customer needs and provide considered recommendations
- Design and size IBM software solutions, providing optimised Bill of Materials (BoM) recommendations to support our partner ecosystem.
- Maintain required IBM technical certifications.
- Work with the wider Ingram Micro team to maximise IBM revenue opportunities.
What You’ll Bring
You’ll either be a seasoned professional with ability to work independently with limited supervision, or an up-and-coming technology superstar. We need you to be confident with the architect community, whiteboard marker in hand, with the ability to listen, comprehend business requirements and design relevant IBM solutions.
Confidence in delivering technical training and enablement to partners, coaching them in all things IBM, and offering pragmatic solutions will be commonplace.
You’ll have the interpersonal skills to be a strong coach, and the patience to guide new Partners in terms of IBM technology, best practices, and processes.
You’ll have:
Proven track record of designing and delivering solutions to complex technical and business challenges.
Strong experience in hybrid cloud, enterprise integration, and application modernisation.
Familiarity with IBM’s technology stack (e.g., Red Hat OpenShift, IBM Cloud, WebSphere, Watson, Instana, Turbonomic).
Knowledge of DevOps and Application Development concepts, tools, and best practices.
Experience with enterprise automation technologies (e.g., Ansible, Terraform, or equivalent).
Understanding of RHEL and competing operating systems, including their role in enterprise environments.
Experience with containerisation and orchestration (e.g., Kubernetes, OpenShift).
Knowledge of major Cloud Service Providers and how to architect workloads across them.
Desirable
Passion for open source, software, tooling, and automation.
Relevant certifications (e.g., IBM Cloud certifications, Kubernetes CKA/CKAD).
Awareness of the New Zealand IT industry and routes to market, particularly in enterprise and channel sales.
What’s On Offer
Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organization like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.
At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:
- Genuine Career Progression Opportunities
- Hybrid Working Environment
- Training & Development
- Competitive Remuneration Package
- Staff Purchase Policy and a generous Benefits Scheme
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
At Ingram Micro, we believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.
If you're ready to make a significant impact in driving sales growth, then we welcome you to apply for the role of Solution Architect. Join us and be part of a company that is shaping the future of the ICT industry.
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