Description
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart
Role Summary
The Project Management Office (PMO), operating within the Business Transformation framework, provides enterprise-level structure, governance, and oversight for both project execution and process ownership at Ingram Micro. While project delivery focuses on change implementation, the PMO’s process management capability ensures that end-to-end business processes are well-defined, governed, measured, and continuously improved as part of the global operating model.
The PMO acts as a custodian of process standards and performance, enabling consistency, scalability, and compliance across customer-facing and revenue-related workflows. It ensures that processes remain aligned with strategic objectives, internal controls, and system capabilities—before, during, and after transformation initiatives.
In the context of business transformation, the PMO-supported process function:
Owns and governs critical end-to-end processes impacted by transformation
Ensures standardized, documented, and auditable processes across regions and functions
Provides performance transparency through KPIs and controls
Enables sustainable adoption of system and policy changes
Serves as a stabilizing force between transformation initiatives and business-as-usual operations
Within this framework, the Deputy Manager – Process plays a key role in maintaining process integrity, driving performance improvements, and partnering with PMO project teams to ensure transformation outcomes are embedded and sustained.
The Deputy Manager – Process is responsible for owning, managing, and improving end-to-end business processes within Ingram Micro’s global operating model. The role focuses on process standardization, performance management, governance, and continuous improvement for customer-facing and revenue-related workflows.
Operating within the PMO and Business Transformation framework, the role ensures that processes are well-defined, measurable, compliant, scalable, and aligned to enterprise objectives. The Process Manager applies general professional expertise to lead process initiatives of moderate complexity, guide analysts, and collaborate with cross-functional teams across business, operations, finance, and technology.
Work is reviewed for quality of analysis, judgment, governance, and sustained process outcomes, rather than day-to-day execution.
Key Responsibilities
Process Ownership & Management
Own and manage assigned end-to-end business processes, ensuring clarity of scope, inputs, outputs, controls, and performance measures
Act as the process point-of-contact for stakeholders across business, finance, operations, and technology
Ensure processes align with Ingram Micro’s global standards, policies, and operating model
Process Design & Improvement
Lead process assessment, optimization, and standardization initiatives
Review current-state (as-is) processes and approve future-state (to-be) designs
Drive simplification, efficiency improvements, and risk reduction across workflows
Ensure process changes are practical, scalable, and measurable
Governance, Controls & Compliance
Establish and maintain process governance, documentation, and controls
Ensure compliance with internal policies, audit requirements, and regulatory expectations
Support audits and risk assessments through clear process evidence and reporting
Performance Management & Metrics
Define, track, and review process KPIs, SLAs, and performance metrics
Use data and insights to identify trends, bottlenecks, and improvement opportunities
Ensure corrective actions are implemented and sustained
Stakeholder & Cross-Functional Collaboration
Partner with Project Managers to support process-led projects and transformations
Collaborate with technology teams to ensure system changes align with process intent
Facilitate process workshops, reviews, and governance forums to drive alignment
Team Leadership & Capability Building
Provide functional guidance and direction to Process Analysts
Review and validate process analysis, documentation, and outputs
Support skill development and consistent application of process standards
Change & Adoption Support
Support change management, communication, and adoption of new or updated processes
Ensure processes are embedded into day-to-day operations post-implementation
Capture lessons learned and continuously improve process frameworks
Decision-Making & Complexity
Independently manages process domains of moderate complexity impacting multiple functions
Exercises judgment within PMO and enterprise governance frameworks
Balances operational stability with transformation priorities
Escalates material risks, governance issues, or cross-functional dependencies appropriately
Skills & Competencies
Professional Skills
End-to-end process management
Process design, optimization, and standardization
Performance measurement and KPI management
Risk, control, and governance management
Stakeholder facilitation and influence\
Tools & Systems Knowledge
Working understanding of enterprise systems and analytics tools (e.g., SAP or equivalent ERP platforms, Power BI or similar BI tools, CRM and workflow systems) to review process performance, interpret dashboards and reports, assess impacts, and guide data-driven process decisions.
Behavioral Competencies
Strong ownership and accountability
Analytical and structured thinking
Ability to influence without direct authority
Clear and concise communication
Adaptability within a global, matrixed environment
Qualifications & Experience
Bachelor’s degree or equivalent professional experience
5+ years of experience in process management, PMO, operations, or business transformation roles
Experience managing cross-functional, process-centric initiatives
Preferred Qualifications
Experience in large, global, or matrixed organizations
Exposure to distribution, technology, or service-oriented business models
Working knowledge of Lean / Six Sigma, Waterfall, and Agile concepts
Experience partnering with technology teams on system-enabled process changes
