Description
Service Architect
Location: Remote
About the Job
As a Service Architect, you will play a pivotal role within our Service Architecture team, working at the heart of our customer and partner engagement strategy. You’ll collaborate closely with sales teams, technical specialists, partners, and end customers to shape, design, and present innovative service solutions that deliver real business value.
This is a highly influential, customer-facing role where you’ll take ownership of complex, multi-service opportunities—translating customer challenges into compelling, scalable service propositions. You’ll not only apply and evolve our existing service portfolio but also help shape new offerings, positioning yourself as a thought leader within the business. If you enjoy blending technical expertise, commercial insight, and creativity to solve real-world problems, this is the team for you.
To set you up for success, we are looking for the following skills and experience:
- Previous experience in a Service Architect, Solution Manager, Pre-Sales Architect, or similar role.
- Strong understanding of Managed Services, Professional Services, Support, and Maintenance service models.
- Broad technical knowledge across Networking, Compute, Public Cloud, and modern infrastructure technologies.
- Experience developing customer proposals, Statements of Work, and commercial service models.
- Excellent stakeholder management skills, with the ability to communicate effectively up to C-suite level.
- Strong commercial awareness and understanding of customer business drivers.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- ITIL Foundation or Managing Professional certification is desirable.
- Experience within public sector procurement or complex transformational programmes would be advantageous.
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme.
- Rising holiday allowance at Year 2 and Year 5.
- Birthday day off.
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks.
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room.
- Development opportunities with clear career progression and training.
Who we are
We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry's first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, lifecycle management, and technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Make an application to join the team!
None of this is achievable without great people and a complete customer focus.
Our team is as much about our people as it is our customers and business partners. We are looking for associates with a strong desire to succeed, a passion for technology, and the ability to influence and shape customer outcomes. We offer a competitive salary, market-leading incentives, excellent development opportunities, and access to world-class technology learning and training resources.
If this sounds like the opportunity for you, please apply with a copy of your most recent CV
