Description
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.
Responsibilities:
- Serve as the first point of contact for customer inquiries and product-related issues.
- Provide prompt and accurate support via phone and email
- Responsible for working closely with product team achieving both company sales target.
- To handle customers’ inquiry including License quotation, order processing and order cancellation etc.
- Backup for Product Manager
- To perform other related administrative duties
Requirements:
- Diploma or Degree in Business, IT, or related field.
- 1–2 years of experience in customer support, technical support, or product-related roles.
- Strong communication and interpersonal skills.
- Problem-solving mindset with attention to details
- Ability to work independently and as part of a team.
