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Customer Success Manager

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Customer Success Manager

Description

Job Responsibilities:

  • Map customer business objectives to Microsoft’s consumption milestones, establishing clear success plans and governance frameworks.
  • Monitor, analyze, and maximize active usage of Azure Data & AI workloads, systematically unblocking technical or operational barriers to consumption.
  • Identify white-space opportunities within existing customer environments to position advanced Microsoft Fabric capacities, premium Copilot integrations, and advanced Azure AI services.
  • Proactively track customer health metrics, conduct regular Quarterly Business Reviews (QBRs), and execute strategies for at-risk deployments.
  • Help partners and enterprise clients quantify and showcase the return on investment (ROI) achieved through their implemented AI and data modernization workloads.
  • Collaborate with technical and commercial teams to ensure high renewal rates while building predictable pipelines for portfolio expansion.


Core Focus:

  • Deep understanding of capacity optimization, workload monitoring, and consumption metrics specific to Microsoft Fabric (OneLake, Lakehouse, Power BI capacities).
  • Familiarity with user adoption tracking, consumption patterns, and extension scenarios for Microsoft Copilot Studio and Azure OpenAI workloads.
  • Expertise in Azure cost management, resource utilization analytics, and optimizing cloud spend to drive healthy, scalable platform growth.
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Who we are

Ingram Micro India is the top IT Distribution company in India with nationwide presence at nearly 40+ locations. Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 35,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Learn more about Ingram Micro in India

Discover what our employees have to say about their exciting journey at Ingram Micro!

I'm fortunate to be a part of Ingram Micro family. The culture is inclusive, welcoming, & believes that each Ingrammite success is everyone's responsibility. The organization offers excellent opportunities to learn, sharpen your skills and elevate your career.

Ramawatar Sonkar Associate Engineer Software Development
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I started my professional journey as a trainee at Ingram Micro and completed a year filled with incredible learning opportunities. I enjoy the flexibility, collaboration and being a part of highly supportive team. Ingram Micro = great experience!

Gaurav Gupta Associate Engineer Software Development
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Proud to be a female hire working at best in class Ingram Micro warehouse facility as Operations specialist living my dream to be part of organization which is diverse & inclusive. I have always been provided with equitable opportunities to elevate my career.

Priyanka Khanna Deputy Assistant Manager- Operations
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At Ingram Micro, I found a second home. The welcoming culture, collaborative environment and genuine support from teammates made my experience incredibly positive. Smooth onboarding , people centric benefits , holistic approach proves employee well being is utmost priority.

Deepika Khanna Associate Professional- HR
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Helping businesses reach their global potential

At Ingram Micro we are dedicated to a shared set of principles that unites and guides us to better decisions and behaviors.

Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent. Attracting, inspiring, retaining and celebrating our best individuals is the foundation of our success.

Being clear on our own objectives means we can fully focus on the success of our business partners and associates.

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