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Supvervisor, Billing & Pricing Operations

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Supvervisor, Billing & Pricing Operations

Beschreibung

Role Summary

Ingram Micro is seeking a results-driven and analytical Supervisor – Billing & Pricing Operations to lead a team responsible for billing, pricing, reconciliations, and reporting functions. This role combines operational leadership, advanced analytics, and vendor partnership management to ensure financial accuracy, process excellence, and data-driven decision-making across global operations.

Key Responsibilities

  • Operations Leadership:

  • Oversee billing, pricing, and reconciliation activities ensuring accuracy and compliance.

  • Lead, mentor, and develop a team of analysts to drive performance and quality.

  • Manage complex vendor/reseller issues and act as escalation point.

  • Partner with vendors and stakeholders to align on pricing and service delivery.

  • Ensure data integrity across systems and regions.

  • Reporting & Analytics:

  • Oversee delivery of reports and dashboards across regions.

  • Drive use of Excel, BI tools, and automation for reporting efficiency.

  • Translate business requirements into reporting frameworks and insights.

  • Process Improvement:

  • Identify inefficiencies and lead process improvement initiatives.

  • Drive automation, AI adoption, and operational transformation efforts.

  • Collaborate on cross-functional improvement programs.

  • Escalation Management:

  • Own escalations with financial or operational impact.

  • Collaborate globally to resolve issues in a timely manner.

  • Subject Matter Expertise & Team Development:

  • Maintain SOPs and ensure adherence to processes.

  • Provide coaching, training, and onboarding support.

  • Drive knowledge sharing and capability building.

Required Qualifications

  • Bachelor’s degree in Finance, Business, Analytics, or related field.

  • 5–8+ years of experience in billing, pricing, financial operations, or reporting.

  • Minimum 2 years experience in a supervisory or team lead role.

  • Advanced Excel skills (pivot tables, macros, automation).

  • Strong analytical, problem-solving, and stakeholder management skills.

Preferred / Good-to-Have Skills

  • SQL, Python, and Power BI (or similar BI tools).

  • Experience with automation tools (Power Automate, VBA, UiPath).

  • Exposure to AI/ML and intelligent automation use cases.

  • Experience in Cloud Products and Vendors – Billing and Pricing

  • Experience with CRM, ERP, or financial systems.

Key Competencies

  • Leadership and team development

  • Data-driven decision-making

  • Financial and operational acumen

  • Continuous improvement and automation mindset

Our Culture makes Ingram Micro a Great Place to Work ®

Ingram Micro Philippines stands as a beacon of excellence in the corporate landscape, celebrated as a Great Place to Work® for five consecutive years. This isn't just a title; it's a testament to our vibrant culture rooted in trust, inclusion, performance, and innovation. Here, we don't just work; we thrive together in an environment that values every voice and nurtures every talent.

Learn more about Ingram Micro in The Philippines

We are #OneIngramMicro

Our People are the threads in the rich tapestry of cultures and ideas that define us, showcasing the power of diversity.

Helping businesses reach their global potential

At Ingram Micro we are dedicated to a shared set of principles that unites and guides us to better decisions and behaviors.

Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent. 

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