Beschreibung
About us:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
About the Role
As an Order Management Specialist, you will play a critical role in ensuring the accurate and timely processing of customer orders, supporting both Account Managers and reseller partners. You’ll manage end-to-end order administration within SAP, ensuring all details meet vendor and company requirements while maintaining a high standard of accuracy. This role involves close collaboration with internal teams, proactive issue resolution, and ownership of order timelines to meet customer SLAs. It’s an excellent opportunity for a detail-oriented professional who thrives in a fast-paced, team-driven environment and enjoys improving processes and customer outcomes.
Role Requirements
Proven experience in order management, administration, or a similar operational role
Strong working knowledge of SAP or similar ERP systems
High attention to detail with a focus on accuracy and error prevention
Ability to manage high volumes of orders within tight timeframes
Solid understanding of vendor processes, licensing, and product requirements
Strong communication and interpersonal skills, with the ability to build internal relationships
Proactive approach to problem-solving and continuous process improvement
Ability to work independently while contributing effectively to a team environment
Role Responsibilities
Process and manage customer orders in SAP, ensuring 100% accuracy and completeness
Validate all order details, including pricing, licensing, and hardware requirements, in line with vendor and company guidelines
Ensure all orders are processed within agreed turnaround times (target: within two hours of receiving full information)
Monitor and manage ETA reports for project orders to meet customer SLA requirements
Develop and maintain strong product and vendor process knowledge through training and continuous learning
Collaborate with internal stakeholders, including Account Managers and resellers, to support order-related queries
Identify and resolve order discrepancies, minimising errors, delays, and sales write-offs
Support team collaboration by sharing knowledge, assisting colleagues, and providing backup when required
Participate in cross-training activities to strengthen team capability and coverage
What’s in it for you?
We provide a fun, professional, and challenging international business setting. Finally, you will get the chance to become part of the world's leading Technology Solutions provider and a Great Place to Work certified organisation in ten countries across EMEA & APAC.
We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase your knowledge and expertise.
We are a large organisation with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver’s seat.
You'll be part of a workplace where you'll feel valued and your contribution is appreciated within the business.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
If you're ready to make a significant impact in driving growth, we welcome you to apply for the Order Management Specialist role. Join us and be part of a company that is shaping the future of the ICT industry.
Final offers of employment are subject to the completion of relevant pre‑employment background checks.
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