Description
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart
Position Summary:
We are seeking an AWS Business Operations professional to manage end-to-end AWS funding requests (FRs), MAP processes, financial coordination, and invoicing operations at Ingram Micro. This role will work closely with Business Development, Pre-Sales, Finance, and AWS teams to ensure accurate processing, compliance, and timely closure of AWS funding and claims.
The ideal candidate should have strong hands-on experience with AWS Funding Portal, MAP processes, opportunity validation, and Payee Central invoicing workflows.
Key Responsibilities:
- Manage the end-to-end AWS Fund Request (FR) process, coordinating closely with Business Development and Pre-Sales teams to collect all required documentation and details.
- Validate opportunity stages in ACE Pipeline Manager to ensure eligibility before FR submission, including specific checks for MAP Mobilize cases.
- Review and verify ARR and MRR alignment between the BOQ and opportunity data, raising discrepancies with BD teams and ensuring resolution prior to FR creation.
- Create and submit accurate FRs in the AWS Funding Portal, ensuring correct selection of FR type and complete data entry with required attachments.
- Track FRs through business and finance approval stages, monitor status updates, and manage rejections by coordinating corrections and resubmissions.
- Oversee claims submission post-approval, ensuring all mandatory documents are complete, accurate, and compliant with AWS requirements.
- Coordinate with the Finance team for invoice generation and upload invoices on Payee Central, entering accurate PO, GST, and service-period details.
- Track invoice approvals, resolve rejections through Payee Central tickets, and follow up until successful payment closure.
- Maintain FR and invoice trackers and provide regular status updates to internal stakeholders.
Skills & Qualifications:
Required Skills
- Strong experience with AWS Funding Programs, MAP Mobilize, and AWS operational processes
- Hands-on experience with:
- AWS Funding Portal
- ACE Pipeline Manager
- Payee Central
- Strong understanding of ARR, MRR, BOQ, SOW, and cloud commercial models
- Exceptional attention to detail and documentation accuracy
Soft Skills
- Strong coordination and stakeholder management skills
- Ability to work cross-functionally with BD, Pre-Sales, Finance, and AWS teams
- Excellent communication and follow-up skills
- Process-oriented and highly organized
Preferred Qualifications
- Prior experience working with AWS distributors or cloud alliances
- Familiarity with AWS Partner Programs and incentive structures
- Background in cloud operations, finance operations, or business operations
Why Join Ingram Micro
- Work with one of the world’s leading technology distributors
- Exposure to large-scale AWS programs and partner ecosystems
- Fast-paced, process-driven cloud operations environment
- Strong learning and career growth opportunities
