Descripción
It's fun to work in a company where people truly BELIEVE in what they're doing!
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
About the Role
At Ingram Micro, we help businesses realize the promise of technology. As a Platform Specialist, you will play a critical role in supporting sales operations, order management, customer satisfaction, and business growth by ensuring customer orders are processed accurately and efficiently while partnering closely with internal sales teams and customers.
This role is ideal for individuals who thrive in a fast-paced, metrics-driven environment, enjoy solving problems, and have a passion for delivering exceptional service. You will work cross-functionally with sales, customer service, vendors, and business partners to support account activity, manage order fulfillment, and contribute to operational excellence.
What You'll Do
- Process customer sales orders accurately and efficiently while meeting established service level agreements and delivery deadlines.
- Support inside and outside sales teams with order management, quote generation, product inquiries, and customer requests.
- Review, validate, and maintain order accuracy throughout the order lifecycle.
- Coordinate with sales representatives, management, customer service, and other internal stakeholders to resolve order and account-related issues.
- Monitor assigned customer accounts and proactively address transactional and operational concerns.
- Prepare product, licensing, and service quotes for customers and sales teams.
- Manage lead and order activities within designated territories, customer segments, or account groups.
- Analyze account activity, sales performance metrics, and operational data to generate reports and identify trends.
- Support revenue growth by helping customers navigate solutions and complete purchasing transactions.
- Provide guidance and mentorship to less experienced team members when appropriate.
- Recommend process improvements and assist with implementing operational best practices.
- Maintain a high level of customer service, professionalism, and attention to detail in all interactions.
Required Qualifications
- Associate degree and a minimum of 3 years of related experience; OR high school diploma/GED and a minimum of 5 years of relevant professional experience.
- Experience in sales support, customer service, order management, account management support, sales operations, or related business functions.
- Proven experience processing orders, managing customer accounts, or supporting sales teams in a business-to-business (B2B) environment.
- Strong attention to detail with the ability to manage multiple priorities simultaneously.
- Experience using CRM platforms, ERP systems, order management systems, or related business applications.
- Demonstrated analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently with limited supervision while managing competing priorities.
- Proficiency in Microsoft Office, including Excel, Outlook, and Word.
- Strong organizational skills and a commitment to providing excellent customer experiences.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Experience working within technology, IT distribution, software licensing, cloud, or hardware environments.
- Experience generating quotes, pricing solutions, and supporting customer purchasing activities.
- Knowledge of sales operations, revenue support processes, and account administration.
- Experience working in a metrics-driven or performance-based environment.
- Previous mentoring, training, or team lead experience.
- Familiarity with reporting tools, business analytics, and performance tracking.
What Makes You Successful
- Customer-focused mindset with a passion for delivering high-quality service.
- Ability to build strong relationships across teams and with external partners.
- Strong sense of ownership and accountability.
- Adaptability in a fast-paced and evolving environment.
- Comfortable analyzing information, identifying solutions, and making sound recommendations.
- Collaborative approach with a willingness to support team success.
- Meaningful work that helps customers achieve their business goals.
If you're looking for an opportunity to grow your career while supporting customers, driving operational excellence, and contributing to a high-performing team, we'd love to hear from you.
Let's shape tomorrow.
The typical base pay range for this role across the U.S. is USD $43,800.00 - $70,100.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
