Description
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Your Role:
The Senior Account Representative is responsible for driving revenue growth, customer retention, and strategic account development across a portfolio of enterprise customers within the Eastern United States. This role serves as a trusted advisor to customers, partners, and internal stakeholders by identifying opportunities, delivering solution-based recommendations, and supporting the execution of sales strategies that drive business outcomes.
The Senior Account Representative manages complex customer relationships, supports large and diverse account portfolios, collaborates closely with field sales and vendor partners, and serves as a key resource for your account(s). This position requires strong sales acumen, technical aptitude and the ability to navigate a fast-paced, customer-focused environment.
Key Responsibilities
Drive sales growth through the promotion, sale, and renewal of company products, services, and solutions within your account base.
Manage complex customer portfolios and provide proactive account management to drive long-term customer success.
Develop and execute account growth strategies focused on customer retention, expansion, and acquisition opportunities.
Identify, qualify, and pursue new business opportunities through prospecting, lead generation, customer engagement, and cross-functional collaboration.
Build and maintain strong relationships with key customer stakeholders, channel partners, field sales teams, and vendor organizations.
Serve as a trusted advisor by understanding customer business objectives and aligning appropriate technology solutions to meet their needs.
Support strategic initiatives in partnership with field sales teams while contributing to shared revenue goals and quota attainment.
Maintain expertise in company offerings, emerging technologies, competitive positioning, and industry trends.
Prepare and maintain accurate sales forecasts, pipeline reports, account plans, and activity tracking documentation.
Collaborate with internal departments to ensure a seamless customer experience and timely resolution of customer inquiries.
Represent the voice of the customer internally and advocate for customer needs across the organization.
Utilize company tools, resources, and platforms to maximize customer engagement and operational efficiency.
Consistently achieve or exceed assigned sales, revenue, and performance objectives.
Required Knowledge & Skills
Strong consultative selling skills with the ability to identify customer needs, position solutions, negotiate effectively, and close business.
Excellent verbal, written, and presentation communication skills.
Proven ability to manage strategic customer relationships and influence decision-makers.
Strong organizational, analytical, and problem-solving capabilities.
Ability to manage multiple priorities while maintaining a high level of accuracy, urgency, and customer focus.
Proficiency in Microsoft Office applications, including Excel and Word.
Strong collaboration skills with the ability to work effectively across sales, operations, vendor, and leadership teams.
Self-motivated with the ability to work independently and manage a large territory or account portfolio.
Knowledge of technology products, distribution, channel sales models, and enterprise customer environments preferred.
Education & Experience
High School Diploma or equivalent required; Bachelor's Degree preferred.
Minimum 5 years work experience including a minimum of three (3) years of sales, account management, customer success, or customer service experience, preferably within technology, distribution, or a related industry.
Demonstrated success managing customer relationships and achieving or exceeding sales objectives.
Experience supporting enterprise customers, channel partners, or strategic accounts preferred.
Core Competencies
Customer & Sales Leadership
Customer Focus
Consultative Selling
Relationship Management
Persuasion & Influence
Communication & Collaboration
Communicates Effectively
Collaborates Across Functions
Builds Strategic Partnerships
Execution & Accountability
Drives Results
Ensures Accountability
Action Oriented
Professional Effectiveness
Resilience
Problem Solving
Business Acumen
Time and Priority Management
Working Conditions
Primarily office-based with hybrid work flexibility based on business needs.
Supports enterprise customers throughout the Eastern United States.
Limited travel may be required for customer meetings, partner engagements, internal events, and training opportunities.
Success Measures
Success in this role is demonstrated through:
Achievement of sales, revenue, and gross profit objectives.
Customer retention and expansion performance.
Pipeline development and opportunity conversion.
Forecast accuracy and account planning effectiveness.
Customer satisfaction and relationship strength.
Operational excellence and cross-functional collaboration.
Contribution to regional and organizational growth initiatives.
#LI-AH!
The typical base pay range for this role across the U.S. is USD $58,800.00 - $100,000.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
