Beschrijving
Customer Service Advisor
Location: Milton Keynes or Crick
This role follows a hybrid working pattern, with 3 days per week based in either our Milton Keynes or Crick office. Candidates should live within a reasonable commuting distance of their chosen location.
About the Job
We’re currently looking for a customer-focused Customer Service Advisor to join our team and help deliver a smooth, positive experience for our customers. In this role, you’ll act as a key point of contact - resolving queries, providing the right solutions, and keeping things moving efficiently.
This opportunity would suit someone from a retail or similar customer-facing background who is ready to take the next step into an office-based role, within a stable and supportive team at the heart of the business.
What your role as a Customer Service Advisor will involve:
- Acting as a key point of contact for customers, supporting queries via phone and email
- Managing queries in line with departmental SLAs, ensuring all requests are handled within agreed timeframes
- Issues returns and requests in line with company and vendor guidelines
- Supporting with logistics and order-related queries, ensuring everything runs smoothly
- Taking ownership of queries and seeing them through to completion
- Working closely with other teams to find the best outcome for the customer
- Keeping customers updated and delivering a positive, consistent experience
To set you up for success, we are looking for the following skills and experience
- Previous experience in a customer-facing, logistics, retail or similar role
- Experience using ticketing systems, or the ability to quickly learn new systems
- Excellent communication skills, both over the phone and face to face
- Good organisation and attention to detail, with the ability to manage multiple tasks
- Comfortable using Microsoft Office (Outlook, Word and Excel)
- A willingness to learn, take initiative, and contribute to continuous improvements
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.
Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.
Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
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