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Sr. ITQA Analyst

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Sr. ITQA Analyst

Beschrijving

Drive Confidence in AI-Powered Innovation

Who We Are and How We Work

At Ingram Micro, we're shaping tomorrow by helping businesses realize the promise of technology. As a global technology company, we connect technology manufacturers, cloud providers, and businesses worldwide through innovative solutions, digital platforms, and emerging technologies. Within GPTOS, you'll work alongside cross-functional teams driving AI innovation, platform transformation, and customer experience enhancements that create meaningful impact across the business. Guided by our values of Results, Integrity, Imagination, Courage, Responsibility, and Talent, we collaborate, innovate, and continuously improve to deliver technology solutions that help our customers and teams succeed.

What You'll Do: Your Role in Making an Impact

As a Senior QA Analyst, you will play a critical role in ensuring the quality, reliability, and production readiness of GPTOS technology solutions. You will establish and lead quality assurance practices that support AI initiatives, Zendesk enhancements, system integrations, and platform improvements. Acting as an independent quality advocate, you will partner with technical and business teams throughout the delivery lifecycle to validate solutions, identify risks, manage defects, and ensure successful deployments.

Key responsibilities include:

  • Lead quality assurance efforts for technology initiatives, establishing consistent testing standards, processes, and best practices across supported platforms.
  • Develop and execute test strategies, test plans, test cases, and validation approaches for functional, integration, regression, and user acceptance testing.
  • Support AI-enabled solutions by validating outputs, assessing operational readiness, and helping ensure successful adoption and deployment.
  • Manage defect identification, prioritization, tracking, and resolution in partnership with development and delivery teams.
  • Evaluate business requirements, user workflows, and end-to-end processes to ensure solutions meet quality expectations before release.

Your contributions will directly impact the successful delivery and adoption of innovative technology solutions that support Ingram Micro's continued transformation and growth.

What You Bring to the Role

  • Around 5-7 years of combined experience in Quality Assurance, Technical Business Analysis, or related technology roles, with a strong track record of supporting software delivery initiatives.
  • Experience translating business and functional requirements into effective test scenarios, validation strategies, and quality assurance plans.
  • Demonstrated knowledge of software testing methodologies, defect management, release validation, and end-to-end business process testing.
  • Strong analytical, troubleshooting, communication, and documentation skills, with the ability to work effectively across multiple projects and evolving priorities.
  • Experience collaborating with cross-functional teams to deliver technology solutions in dynamic environments.
  • Preferred experience includes supporting AI-enabled solutions, testing system integrations, working with Zendesk platforms, and contributing to complex technology transformation initiatives.
13Est Workplace 1

Our Culture makes Ingram Micro a Great Place to Work ®

Ingram Micro Philippines stands as a beacon of excellence in the corporate landscape, celebrated as a Great Place to Work® for five consecutive years. This isn't just a title; it's a testament to our vibrant culture rooted in trust, inclusion, performance, and innovation. Here, we don't just work; we thrive together in an environment that values every voice and nurtures every talent.

Learn more about Ingram Micro in The Philippines

We are #OneIngramMicro

Our People are the threads in the rich tapestry of cultures and ideas that define us, showcasing the power of diversity.

Ingram Micro's culture of recognition fosters pride in the value each employee contributes to business success. Employees are not just productivity numbers, but valued for their skills and collaboration. Employee resource groups allow for free expression and shared purpose, highlighting the importance of employee satisfaction. Outside of work, employees find joy in new hobbies, travel, and meeting people with diverse perspectives. Most importantly, employees are present in the lives of those who matter most. Ingram Micro is truly a great place to work.

Jasmin C. Dela Vega Supervisor, Sales Operations
Testi Jasmine

As someone who has been in the BPO industry for several years, I can confidently say that my career growth has been significantly supported by the team at Ingram Micro. They have provided me with ample opportunities to develop my skills and have constantly encouraged me to push myself beyond my limits. Additionally, the company culture is one that fosters creativity, collaboration, and innovation, making it an ideal workplace for employees looking to excel in their careers.

Brian Gerald Go Consultant, Global Reporting & Data Analytics
Testi Brian Go

Ingram Micro stands out for more than just its generous perks, recreational activities, and benefits. The company's care for employees' financial, mental, physical, and emotional needs through various platforms is remarkable. They provide a feeling of being part of an organization even after college, supporting employees as individuals with lives outside work. Ingram Micro invests in learning and development, helping employees achieve professional growth while aiding the company's success. This focus on employee well-being and growth drives productivity and fosters long-term commitment. Ingram Micro is truly great.

Emman Tatunay Professional, Sales Operations
Testi Emman

Working for more than a decade at Ingram Micro is a testament of how good a company it is in nurturing its people. I have been provided not only a professional network but also a sense of family. I had the opportunity to develop relationships and build expertise in specific areas. Such experience fosters a sense of loyalty and commitment to the company. It also opened opportunities for career growth; my journey from Sales to Project Management is by no means easy but is rich in learning and development.

Maricar Gentelizo Sr Professional, Digital Enablement
Testi Maricar
Scott Sherman

Helping businesses reach their global potential

At Ingram Micro we are dedicated to a shared set of principles that unites and guides us to better decisions and behaviors.

Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent. 

Go to our global careers page

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